The ABS Customer Portal: How to Use it
Being able to access important information about your machine as and when you need it is crucial. We’re here to support your busy schedule by not only giving you access to this information but support on how to use the portal itself.
In the previous posts we’ve defined the ABS customer portal and its benefits and have shown you how to create your personalised login. If you’re looking for quick access to find how to use the portal, take-a-look through our how-to guide.
We’ll be covering all bases in this post from logging in, checking what machines you have, where they are located, how to log a ticket, downloading invoices, changing your password and what to do in case you forget your password.
- Logging In
- Sites – Accessing Machine Information
- A Problem with Your Machine? Logging Tickets has Never Been Easier!
- Access and Download Invoices
- Changing Your Password
- Forgotten Your Password
1. Logging In
As you’re reading this you will already be on our website! Click on the [Client LOGIN] button on the top bar, this will take you to the separate ABS Customer Portal landing page.
Enter your username and password details we gave you, this will open into a blank homepage. A handy hint – save the customer portal as a bookmark, so it’s easily accessible!
2. Sites – Accessing Machine Information
Clicking the sites section on the left side panel will reveal the name of your company and address.
Click on the green button labelled Choose Equipment, this button will reveal all of your equipment details.
Now you will be able to see the machine serial number, description and location of your machine.
Can’t see a location? Not to worry, just contact us and we’ll add a location for you.
There are other options from this site page which connect to other sections. For example, when you click the select button next to the description of the machine, you can view and/or log a call-out ticket, and view any open call-out tickets.
3. A Problem with Your Machine? Logging Tickets has Never Been Easier!
As with any tech’, sometimes issues arise. In this section you will be able to view old tickets and create new ones.
On the tickets tab you will be able to view any closed or open call-out tickets. All details including any notes on repairs can be found here for all machines.
Viewing Previous Tickets
When clicking on the details button, you will see further details of the status of the logged ticket, such as details and work completed by our engineers.
Logging a New Ticket
To create a new call-out ticket, click the green button at the top next to our logo and select Ticket.
A ticket box will pop up, this is where you will add your machine serial number.
Enter the symptoms or issues you are having with your machine and any extra information you may think is important and click save. This will immediately come through to our helpful helpdesk and we will despatch an engineer.
4. Access and Download Invoices
Click the Invoices tab on the left panel. This will bring up any previous invoices you may have. The information here includes a reference number, billing information, invoice type, value, due-date, invoice date and status.
To download your invoice, click the green rectangle, this will automatically download your invoice as a PDF.
5. Changing Your Password
We recommend changing your password the first time you log in.
Once logged in, select the cog icon next to All Equipment at the top right-hand corner of your screen and then select Change Password. Follow the instructions here.
6. Forgotten Your Password
If you have forgotten your password, click Request Password underneath the login and type in your email address, the portal will automatically send you an email to reset your password.
That’s all folks! If you need any additional support please do not hesitate to contact our helpful helpdesk!