Retraining Pain

Retraining Pain is a specialist provider of interdisciplinary pain rehabilitation services, supporting individuals living with persistent pain across the UK. Using evidence-based interventions and a biopsychosocial approach, their team helps clients better understand pain, regain confidence in movement, and improve overall quality of life.

Working both in person and online, Retraining Pain collaborates with individuals, employers, case managers, and legal professionals to deliver personalised rehabilitation programmes with measurable outcomes. As a growing organisation handling sensitive client information, they recognised the need for reliable, secure, and scalable IT systems to support their services and future growth.

The Challenge

As Retraining Pain continued to grow, it became clear that their existing IT provision was no longer fully aligned with the organisation’s evolving needs. Response times could at times be slower than desired, and communication around system updates and technical matters was not always as clear or proactive as the team required.

In addition, elements of the existing hardware infrastructure were beginning to show their age, which created occasional inefficiencies for a team that relies heavily on technology for communication, documentation, and collaboration.

Recognising the importance of a reliable and forward-thinking IT strategy, Retraining Pain sought ABS, who could offer responsive support, transparent communication, and a more proactive approach to technology management.

The Solution

After reviewing Retraining Pain’s infrastructure, ABS implemented a modern IT environment focused on efficiency, security, and scalability.

Updated hardware was supplied, to improve performance and day-to-day productivity across the organisation. Ongoing IT Helpdesk Support was introduced, providing fast assistance alongside proactive monitoring and maintenance to prevent disruption.

Cybersecurity protections were strengthened across all devices to safeguard sensitive data, and a business Microsoft ecosystem was implemented to improve collaboration, communication, and support long-term strategic growth.

Today, Retraining Pain benefits from a secure, efficient, and fully supported IT environment, enabling their team to focus on delivering high-quality rehabilitation services with confidence in their technology.

“After experiencing slow responses and poor communication from our previous IT provider, moving to ABS has been a huge improvement. The team is responsive, transparent, and proactive. Our upgraded hardware has improved efficiency, and we now feel confident our systems are secure and supported as we continue to grow.”
Andy Laird Retraining Pain