Smart Dental Care

Smart Dental Care is one of the UK’s leading dental groups, operating over 35 practices across the North West, Northern Ireland, Dublin, and India. With more than 300 staff and new practices opening regularly, Smart Dental has built its reputation on delivering high-quality patient care supported by efficient, reliable systems.

Smart Dental needed an IT partner they could trust, one with experience in the dental industry, and with the capability to support them securely and seamlessly.

The Challenge

With Smart Dental’s growth across multiple regions, their IT needs grew increasingly complex. Each new practice generated additional patient data, particularly X-rays, which needed to be stored and backed up securely. With over 300 staff relying on these systems every day, any downtime could directly impact patient care and operational efficiency.

Smart Dental also faced the challenge of maintaining robust cybersecurity processes to protect sensitive patient information, whilst ensuring that all dental software ran smoothly and effectively across every site.

On top of that, large-scale hardware and software upgrades, such as rolling out new operating systems, had to be carried out seamlessly, without disrupting the day-to-day running of their practices.

The Solution

ABS implemented a fully managed IT support service to cover all aspects of Smart Dental’s IT needs. This included:

Advanced cybersecurity protection to safeguard sensitive patient and business data.
Secure, compliant data storage with automated backups for X-ray and patient records.
Tailored business continuity and disaster recovery planning to ensure minimal downtime.
Onsite and remote support for every team member across all regions.
Technical support for dental software, ensuring rapid issue resolution and minimal disruption to practice operations.
Strategic assistance for new practice launches, helping Smart Dental scale efficiently.

Most recently, ABS successfully rolled out 100+ Windows 10 upgrades across multiple locations, completed on time, with no disruption to day-to-day operations.

“ABS has been an integral part of our success for over a decade. Their team understands the specific challenges of dental practices and consistently delivers reliable, secure, and forward-thinking IT support. Whether it’s launching a new practice or upgrading our systems, we know ABS will handle it seamlessly.”
Mahendra Bagrecha Smart Dental Care