IT Helpdesk & Service Desk

An IT helpdesk focuses on resolving day-to-day technical issues such as login problems, software errors and device faults. An IT service desk provides a broader service management function, handling requests, escalations, asset tracking and ongoing IT support processes across the business.

Our standard response time during business hours is two hours. Many issues are resolved much sooner, particularly where remote support can be used to diagnose and fix problems quickly.

Users can contact our support team by phone or email. Every request is logged, tracked and managed through to resolution, providing full visibility of progress.

Yes. Most issues can be resolved remotely, allowing for a faster response. Where a problem requires hands-on assistance, we can provide on-site support during business hours.

Yes. Our helpdesk and service desk services can work alongside your existing IT team, providing additional capacity, specialist expertise or overflow support during busy periods.

Absolutely. Our support services are designed to scale with your organisation, whether you are adding users, opening new locations or expanding your technology estate.

Yes. We support a wide range of business applications, including Microsoft 365, email platforms, collaboration tools and line-of-business software, helping users resolve issues and remain productive.

Yes. Our ticketing and service management processes provide visibility of support activity, helping identify recurring issues, track performance and improve the overall user experience.

Yes. Our IT helpdesk and service desk support is delivered by a UK-based team. When you contact ABS, you’ll speak directly with experienced IT professionals who understand the needs of UK businesses and can provide clear, practical support without unnecessary delays.