Business Telecoms & VoIP

VoIP (Voice over Internet Protocol) is a technology that allows telephone calls to be made over an internet connection instead of traditional analogue or ISDN phone lines.

A VoIP phone system converts voice into digital data and securely transmits calls over the internet. Users can make and receive calls using desk phones, computers or mobile devices connected to the system.

Business VoIP systems improve flexibility, support hybrid working, simplify user management, provide advanced calling features and integrate with many Microsoft 365 and CRM platforms.

Yes. Employees can access the same business phone system from home, the office or while travelling, helping maintain professional communications wherever they are working.

Yes. Existing business telephone numbers can usually be ported to your new VoIP provider, ensuring continuity for customers and suppliers.

Not always. Depending on your current equipment, some handsets may remain compatible. Alternatively, users can make and receive calls through new IP phones, desktop applications or mobile apps.

VoIP performs best with a stable business internet connection. During the planning stage, ABS assesses your connectivity to ensure your network is suitable for high-quality business calls.

Yes. Many VoIP solutions integrate with Microsoft Teams, allowing businesses to streamline communication and improve collaboration within Microsoft 365.

Modern VoIP platforms include security features such as encrypted communications, secure authentication and administrative controls. Good network security and user management further enhance protection.

Implementation times vary depending on the size of the organisation, the complexity of the setup and whether existing numbers need to be transferred. ABS plans every deployment to minimise disruption.

Many cloud phone systems include business continuity features that allow calls to be redirected to alternative numbers or mobile devices, helping organisations remain contactable during connectivity issues.

ABS takes a consultative approach to business telecoms. We assess how your organisation communicates, recommend the most appropriate solution from trusted UK providers and provide support throughout implementation and beyond.