Telecoms

A business telecoms system allows organisations to make and receive calls, manage business communications and connect employees across offices, remote locations and mobile devices. Modern business telecoms typically use cloud-based VoIP technology rather than traditional phone lines.

Traditional phone systems rely on physical telephone lines, while VoIP (Voice over Internet Protocol) uses your internet connection to make and receive calls. VoIP offers greater flexibility, simpler management and a wider range of features for modern businesses.

Cloud phone systems support hybrid working, reduce reliance on on-site equipment, make it easier to add or remove users and provide features such as call forwarding, voicemail-to-email, auto attendants and call reporting.

Yes. VoIP is suitable for businesses of all sizes. Small businesses benefit from lower upfront costs, flexible pricing and enterprise-grade features without investing in expensive telephone infrastructure.

Yes. In most cases, your existing business numbers can be transferred to a new cloud phone system, allowing customers to continue contacting your business as normal.

Yes. Cloud phone systems allow users to make and receive business calls from desk phones, laptops or mobile devices using the same business number wherever they are working.

The right solution depends on your business size, number of users, locations, call volumes, existing Microsoft 365 environment and the features your team needs. ABS helps businesses select a solution that fits both current requirements and future growth.

Many cloud phone systems integrate with Microsoft Teams, Outlook and other Microsoft 365 applications, helping users manage communications more efficiently.

Yes. ABS helps businesses specify, implement and support modern cloud phone systems through trusted UK telecoms partners, ensuring every solution is tailored to the organisation’s requirements.